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Shipping

ORDER PICKING

For making the order, working times are from Monday to Friday, between 9 am - 5 pm (French time) and excluding public holidays. In general, all orders placed before midday are shipped the same day, except in case of force majeure. The additional delays are those carried out by the transport partners.

 

Orders are prepared in a dedicated warehouse:

LOGTEX pour IZIPIZI

ZI des Ecrevolles

2, rue Catherine et William Booth

10000 Troyes, FRANCE

 

Delivery times

The products ordered by the web user shall be delivered within a maximum period of time of 30 days from confirmation of the order and payment.

If the product is unavailable, IZIPIZI undertakes to inform the web user without delay so that the web user may be reimbursed in good time and within 14 days at the earliest opportunity from the payment of the sums spent.

In the event of a predictable delay in delivery, IZIPIZI undertakes to inform the web user as soon as possible and by any means so that the latter may then choose to maintain or cancel the order totally or partially.

IZIPIZI may not be held liable for the consequences of any events independent of its will, in particular in the event of force majeure or acts of God leading to delay or cancellation of delivery of the product ordered.

In the event of failure to respect the period of time mentioned plus 7 days, the web user may cancel his or her order by dispatch of a recorded delivery letter with acknowledgement of receipt to the address of the head office provided at the head of these general terms and conditions. The cancellation shall only be accepted by IZIPIZI if the dispatch of the delivery has not taken place between dispatch and receipt of the said letter. The web user shall be reimbursed within 14 days at the latest from receipt of the recorded delivery letter by IZIPIZI.

IZIPIZI reserves the right to choose the goods haulier and guarantees the good routing of the products.

ATTENTION: if the parcel is returned to the sender for being unclaimed or if the web user has provided a wrong delivery address, IZIPIZI reserves the right to bill the web user again for the new shipping fees. In this case, if the package is again returned to the sender, it will not be returned to the Internet user and the amount corresponding to this command, including any additional delivery costs, will be retained by IZIPIZI.

Checking delivery

IZIPIZI guarantees the conformance of the product delivered with the essential characteristics as described on the site www.izipizi.com for usage in accordance with its purpose.

The web user shall check the state of the packaging and the conformity of the product delivered and if need be shall note any reservation on the haulier’s delivery slip.

Haulier

The choice of haulier belongs to IZIPIZI. The parcels are padded and protected.

The delivery service providers are as follows:

Country

Place of delivery

Delivery charges

Delivery type

Service Provider

Delivery time

Metropolitan France (Corsica and Monaco included)

(for 1 pair purchased)

Address

5,00 €

Standard

So Colissimo

Approx 3-5 working days post-shipment

Metropolitan France (Corsica and Monaco included)

(for 2 pairs purchased)

Address

Offered

Standard

So Colissimo

Approx 3-5 working days post-shipment

Metropolitan France (Corsica and Monaco included)

(for 1 or 2 pairs purchased)

Address

9,00 €

Express

DHL

Approx 1-2 working days post-shipment

Metropolitan France (Corsica and Monaco included)

(from 3 pairs purchased)

Address

 Offered

Express

DHL

Approx 1-2 working days post-shipment

Metropolitan France (Corsica and Monaco included)

My Post Office

Offered

Standard

So Colissimo

Approx 3-5 working days post-shipment

Metropolitan France (Corsica and Monaco included)

My Local Shop

Offered

Standard

So Colissimo

Approx 3-5 working days post-shipment

UK, Jersey, Guernsey

Address

£9.00 - Offered from 2 pairs purchased

Express

DHL

About 2-3 working days post-shipment

European Union countries (excluding France and UK), some European countries and some DOM-TOM*

Address

9,00 € - Offered from 2 pairs purchased

Express

DHL

About 2-3 working days post-shipment

Turkey

Address

15,00 € - Offered from 3 pairs purchased

Express

DHL

About 3-5 working days post-shipment

Russia, Ukraine

Address

15,00 € - Offered from 3 pairs purchased

Standard

So Colissimo

About 5-7 working days post-shipment

US, Canada, Mexico, Porto Rico, Australia

Address

$15.00 - Offered from 2 pairs purchased

Express

DHL

About 2-3 working days post-shipment

South Africa, Algeria, Bangladesh, Cambodia, China, South Korea, Egypt, Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Morocco, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, East Timor, Tunisia , Vietnam

Address

$15.00 - Offered from 3 pairs purchased

Express

DHL

About 3-5 working days post-shipment

Other countries

Address

$20.00 - Offered from 3 pairs purchased

Express

DHL

About 3-5 working days post-shipment

*Azores, Albania, Andorra, Bosnia and Herzegovina, Kosovo, Liechtenstein, Macedonia, Madeira, Moldova, Montenegro, Norway, San Marino, Vatican City, Serbia, Switzerland, Guadeloupe, French Guiana, Martinique, Reunion, Mayotte and St Pierre and Miquelon

Notice: the delivery time can be extended particularly during the end-of-year celebrations.

IZIPIZI is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. IZIPIZI will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives at your country and:

-The customer refuses to accept the package 

-No attempt is made in the country of destination to deliver the package.

IZIPIZI reserves the right to abandon the package(s) and will not be responsible for any refund.

 

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